Privacy Policy

1. Who is responsible

Taxi Amsterdam Centrale (Slachthuisstraat 261, 1508 EC Zaandam, KvK 86313746) is responsible for processing your personal data. Ask privacy questions at info@taxiamsterdamcentrale.nl or 020 210 14 48.

2. What data we process

When you book a ride or get in touch:

• name, phone number and e-mail address;
• pickup and destination address, date and time, also of a return ride;
• flight number, number of passengers, luggage and wishes such as a child seat, if you give them;
• your message or note;
• for business customers: company name and invoice details.

When you visit the website: your IP address and technical data of your browser, for security and to make the site work.

3. Why and on what basis

• Planning, carrying out and confirming your ride, and keeping in touch about it. Basis: performance of the contract.
• Making and keeping invoices. Basis: legal obligation.
• Protecting the website against abuse and spam. Basis: legitimate interest.
• Keeping track of how the website is used, without cookies and without recognising you. Basis: legitimate interest.

We do not use your data for advertising and never sell it.

4. Who we share data with

Only we and the driver of your ride see your data, and that driver only what the ride needs. To run the site and our service, we use these parties:

• Hetzner (Germany): hosting of the website and storage of bookings.
• Cloudflare: security and speed of the website, and the check that you are not a robot (Turnstile).
• Google: address suggestions while you type, and calculating the route and the price. What you type in the address field goes to Google for this.
• Telegram: our ride planning; the driver receives the ride through it.
• WhatsApp (Meta): if you contact us through WhatsApp or receive your confirmation there.
• Our e-mail provider: receiving and sending e-mail about your ride.
• SnelStart and our accountant: for invoices.

We also pass on data when the law requires it, for example to the police.

5. Data outside the EU

Cloudflare, Google, Meta and Telegram also process data outside the European Union. If data goes to the United States, this happens under the EU-US Data Privacy Framework or the standard contractual clauses of the European Commission.

6. How long we keep data

• Ride data and invoices: 7 years, as Dutch tax law requires.
• WhatsApp conversations: archived after the ride and deleted after 1 year, unless a complaint or a standing arrangement is open.
• Business customer data: as long as we work together, and after that as long as tax law requires.

7. Security

The website only works over an encrypted connection. Access to the website management is secured with a passkey.

8. Your rights

You have the right to:

• see your data;
• have incorrect data corrected;
• have your data deleted, unless we must keep it by law;
• have the processing restricted;
• object to processing based on legitimate interest;
• receive your data in a common file format (portability).

E-mail your request to info@taxiamsterdamcentrale.nl. We reply within one month.

9. Cookies

The website uses one functional cookie: it remembers your language. That needs no consent. We remember your choice of light or dark mode in your browser (localStorage), without a cookie.

We measure use of the site with Umami, on our own server, without cookies and without recognising you. We use no Google Analytics and no advertising cookies.

10. Complaints and changes

If you are not happy with how we handle your data, let us know. You can also file a complaint with the Dutch Data Protection Authority.

If we change this privacy policy, the date at the top of this page changes.