Terms and conditions

1. Who we are

Taxi Amsterdam Centrale, Slachthuisstraat 261, 1508 EC Zaandam, registered with the Dutch Chamber of Commerce (KvK) under number 86313746, VAT NL004693448B19. You can reach us day and night on WhatsApp, at info@taxiamsterdamcentrale.nl or on 020 210 14 48.

These terms apply to every ride you book with us, through the website, by phone, WhatsApp or e-mail. Your ride is driven by our own driver or by an affiliated driver with their own taxi licence.

2. Booking and confirmation

A ride is booked once you receive our confirmation by e-mail or WhatsApp. Please check it: you are responsible for the correct addresses, times, flight number and number of passengers and suitcases.

If something is wrong, tell us as soon as possible. A change only applies once we confirm it.

3. Prices

The price in your confirmation is the price you pay, even when traffic is heavy. All prices include VAT.

• Book 2 hours or more ahead and you ride for a fixed price, to and from Schiphol too. Within 2 hours we drive on the meter, never above the national rate.
• If you ask for an extra stop or a different route on the way, we charge the extra part on the meter.
• If the ride becomes much longer than agreed because of you, for example by a long wait, extra costs may apply. We always discuss this first.
• A ride without a fixed price runs on the meter, never above the legal maximum fare.

4. Cancellation and no-shows

• Cancelling up to 6 hours before pickup is free.
• If you cancel later, we charge a fixed amount: €20 for a sedan, €30 for a taxi van.
• If you do not show up and we have not heard from you (no-show), we charge the full fare.

Cancel by WhatsApp, phone or e-mail. You always get a confirmation back.

5. Waiting and delays

• For a regular ride the driver waits 5 minutes free of charge after the agreed time. After that the meter runs.
• Running late? Let us know. The driver will work with you.
• For a Schiphol pickup, give us your flight number. We then track your flight and wait if it is delayed. We agree the pickup point with you in advance.
• Meet & Greet at Schiphol is available on request (+€40): the driver waits in the arrivals hall with a name sign and helps with your luggage. He waits 60 minutes free after landing, after that the meter runs.

6. Payment

You pay in the car, by debit card or in cash. A receipt or invoice is available on request.

A one-off business ride is paid in the car. Regular business customers ride on account; payment terms are in their quote. If an invoice is paid late, we first send a reminder; after that we may charge statutory interest and collection costs.

7. Luggage, child seats and groups

• A child seat or booster seat is always possible, on request when you book.
• Wheelchair, bike, surfboard or lots of suitcases: everything is possible if you mention it when you book. We then send a car that fits.
• A sedan takes up to 4 people, a taxi van up to 7. With more people we send a taxi van and a car, or a larger taxi van on request.
• A pet in a carrier or an assistance dog is welcome. Other animals only after consultation.

8. Conduct and safety

The driver may refuse or end a ride in case of aggression, danger, or when someone is clearly under the influence and a risk because of it. If the ride has started, you pay for the part that was driven.

Smoking, including e-cigarettes, is not allowed in the car.

9. Damage, soiling and lost property

• Minor soiling after which the driver can finish the shift: you pay the cleaning costs.
• Soiling that needs a steam clean, such as vomit: a fixed fee of €250, for the cleaning and the rides the driver misses. The driver takes photos and keeps the receipt.
• Damage to the car: the actual costs.

Left something behind? Message us or call 020 210 14 48. We find out through your ride who the driver was. You collect it, or the driver brings it, at the meter price.

10. Liability

We do our best to get you there safely and on time. Every car is insured as the law requires for taxi transport.

• We do not compensate damage from delays caused by traffic, weather, road closures or other circumstances beyond our control.
• For other damage we cause, our liability is limited to the fare, unless the damage results from intent or gross negligence by us or the driver.
• This limit does not apply to personal injury, which is covered by the insurance.

11. Your data

We only use your data to arrange your ride and to communicate with you about it. Our privacy policy explains how.

12. Complaints

Not happy? Tell us within 14 days after the ride, on WhatsApp, at info@taxiamsterdamcentrale.nl or on 020 210 14 48, with the date and pickup time. We reply within 14 days.

We are not affiliated with a disputes committee. If we cannot solve it together, consumers can go to the competent court. Dutch law applies to these terms.